What My Frustration with AI Taught Me About Empathy in Healthcare

When AI Lost Its Warmth

Do you use AI in your daily life? I use ChatGPT, and this past August it received a major update. The new model was supposed to be smarter and faster, but something felt… off. The responses had a strange quality that kept bugging my brain, making it harder to use.

“The old version was better,” I kept thinking.

When I mentioned this to the person who manages our website, they told me people all over the world were complaining about the same thing! So it wasn’t just me. (Ha!)

Looking into it further, I found comments like:
“It feels colder now”
“The kindness is gone”
“I miss that little bit of warmth”

These were emotional, sensory reactions — not technical complaints. And it made me realize something profound:

People don’t just want convenience — they value empathy, resonance, and the feeling that something “fits” them.

Efficiency over empathy? No. Empathy over efficiency.

This resonates deeply with the world of healthcare we work in every day.

The Meaning of Community

Beyond treating physical symptoms, we want to receive people’s thoughts and daily struggles too. And that’s where human connection becomes essential.

Being connected to others, having a place where you belong — these are incredibly important for both mental and physical health. Our clinic aims to be a kind of “third place” — somewhere comfortable beyond home and work.

But we also recognize that connection can feel like pressure for some people:
– Those who’ve been hurt by past relationships
– Those exhausted by the obligation to “get along”
– Those who’ve suppressed themselves trying to fit in

For them, a “let’s all be friends!” atmosphere can actually feel uncomfortable. That’s why our clinic strives to be a place where:
You can come alone and still not feel lonely
Something is communicated even without conversation
You can just be yourself, without having to become someone else

This philosophy extends to our events too. We’d love for you to experience it!

A small frustration with AI led me to think deeply about healthcare, belonging, and what connection really means. We’ll keep working toward a place that heals not just the body, but lets the heart breathe easy too.

Before You Visit…

Fair warning: our English is a work in progress! (Ha!)

But thanks to the magic of translation apps, we communicate just fine with patients from around the world.

Your body speaks a universal language — and that’s the one we’re fluent in.

Picture of Ayato Kurosawa

Ayato Kurosawa